Responsible Gaming at mcwcom

Deposit limits allow you to cap how much money you can transfer into your mcwcom account over a given time period. Available limit periods:

• Daily limit: Maximum deposits allowed within any 24-hour rolling window.
• Weekly limit: Maximum deposits allowed within any 7-day rolling window.
• Monthly limit: Maximum deposits allowed within any 30-day rolling window.

To set, reduce, or review your deposit limits, contact the mcwcom support team via live chat at any time. Reductions take effect within minutes. Requests to increase an existing limit are subject to a mandatory 7-day review period to prevent impulsive decisions. Deposit limits apply across all payment methods — bKash, Nagad, Rocket, and Upay.

A time-out is a short-term voluntary suspension of your mcwcom account. It is designed for Members who want a temporary pause without permanently closing their account. Time-out periods available:

• 24 hours
• 48 hours
• 7 days
• 14 days
• 30 days (approximately 4 weeks)
• 42 days (approximately 6 weeks)

During a time-out, your account is fully locked for deposits, betting, and gameplay. The time-out period cannot be shortened once activated — this is intentional. You will receive no promotional communications during a time-out. To activate a time-out, contact mcwcom support via live chat and state the period you require. Your request will be processed within 1 hour (Bangladesh Standard Time).

Self-exclusion is a more serious, longer-term measure for Members who are concerned that gambling is negatively affecting their life. Self-exclusion periods available:

• 6 months
• 1 year
• 5 years
• Permanent (indefinite)

Once self-exclusion is activated: your account is locked immediately; all pending withdrawal balances are returned to you; all marketing, bonus, and promotional communications are stopped permanently for the exclusion duration; you will not be able to create a new mcwcom account during the exclusion period. Reinstating a self-excluded account (for non-permanent exclusions) requires written confirmation, a mandatory 7-day reflection period, and a support review. mcwcom will not actively encourage reinstatement. To self-exclude, contact support via live chat or email [email protected].

Reality check notifications are periodic on-screen reminders that appear during active gameplay sessions. Each notification displays your session duration, the total amount wagered in that session, and your net session result (win or loss). You choose the reminder interval when you activate the feature. When a reality check appears, you may choose to continue your session or end it. The goal is to keep you aware — gambling in long, untracked sessions is one of the most common patterns associated with problem gambling. Contact mcwcom support to enable reality check reminders on your account.

In addition to deposit limits, mcwcom Members can set a maximum net loss threshold for a given period. Once your losses reach the threshold you have set, further betting is suspended for the remainder of that period. Loss limits are available on daily, weekly, and monthly cycles. Like deposit limits, reductions apply immediately while increases are subject to the 7-day review period. Loss limits are a powerful tool for players who want to enjoy the entertainment of casino gaming and sports betting without risking more than they are genuinely comfortable losing. Contact support to configure your loss limits.

To activate any responsible gaming tool or to speak with our team about a gambling concern, follow these steps:

• Open the mcwcom platform and access the live chat widget in the bottom corner of the screen.
• Tell the support agent that you are reaching out about a responsible gaming matter. You do not need to provide detailed explanations.
• State the tool you wish to activate (deposit limit, time-out, self-exclusion, loss limit, or reality check), or simply say you would like to discuss your options.
• The agent will process your request immediately and confirm once it has been applied to your account.
• If you prefer not to use live chat, email [email protected] with the subject line "Responsible Gaming Request". All such emails are flagged for priority handling.

If you are worried that a family member, friend, or colleague in Bangladesh is experiencing problem gambling, there are steps you can take to support them. Start by having an open, non-judgmental conversation about what you have noticed. Avoid accusations — focus on expressing concern for their wellbeing rather than anger about their behaviour. Encourage them to use the tools available on the mcwcom platform or to seek professional counselling. If you believe the person has a mcwcom account and is a minor (under 21 years of age), please contact mcwcom support immediately at [email protected] so that the account can be reviewed and closed if necessary.